# Tonkon Torp Tonkon Torp LLP embraces Laurel for superior client service and timekeeper happiness. ## Key Takeaways - 21 mins average lift in daily billable hours per Laurel timekeeper - $20,000 Boost in annual revenue per Laurel timekeeper - 20% increase in release velocity, expediting the collecting cycle - 18% more entries per day, showing greater timesheet granularity ###### Headquarters Portland, Oregon ###### founded 1974 ###### company size ###### industry Law ## Before Laurel Tonkon Torp has always taken pride in prioritizing client relationships, but they knew that to provide the best service, they needed to do away with distracting, manual timekeeping. They were looking for a solution that would allow them to focus on the tasks that matter while delivering detailed, accurate bills. ## After Laurel Laurel has enabled Tonkon Torp’s lawyers to take back their time. It operates behind the scenes to capture more of their billable tasks and allows them to release hours effortlessly. Timekeepers have seen an average lift of 20 minutes per day with 18% more entries, and a collection cycle that’s 20% faster. ## At Tonkon Torp, attorneys are bringing in more revenue and reclaiming more time This client-first philosophy is a long-held value at Tonkon Torp LLP, a Portland-based law firm that has built a widely respected reputation on its unique capacity to work hand-in-hand with clients. After nearly half a century of success, they transcend traditional legal advice to provide truly customized solutions. With their strong, partnership-based ethos, Tonkon Torp has high standards and expectations when sourcing vendors and service providers for their own business. They want to be associated with companies that have the same customer-first values they do. For a timekeeping solution, Laurel was a natural fit. ## Early Adopters on the Leading Edge Tonkon Torp discovered Laurel when the company was still in its early stages. Haley Morrison, a Partner at the firm, happened upon an impromptu product demo from one of the company’s engineers and immediately understood the utility that the software could provide, despite the fact it was still in its initial stages of development. Morrison’s time tracking tools weren’t working for her. “I had to interact with the system constantly,” she says. “I had to click timers. I had to put new matter names in for a new timer. I had to pull it over into the right system once I was done with it.” Laurel changed all that. “Most of what we do is now online—whether it’s virtually through a VPN, or at the office on a computer, or on our phones— Laurel captures all of it,” says Sherrill Corbett, Partner and member of the Managing Board at Tonkon Torp, who was also one of the first to try the product. ## The adoption of Laurel marked the beginning of a mutually beneficial relationship. The lawyers at Tonkon Torp enjoyed a much more efficient and sophisticated timekeeping experience, and their constant feedback enabled the engineers and developers at Laurel to continuously optimize the product to fit lawyers’ specific needs. ## Building Trust with Clients “We’ve done some analytical work, which shows we’re capturing more time each day that just wasn't getting onto the bill in the past,” says Kurt Ruttum, Managing Partner at Tonkon Torp. Today, Laurel captures an average of 21 extra minutes each day for Tonkon Torp’s attorneys, meaning each timekeeper provides approximately $20,000 more to the firm’s revenue every year. ## Redefining the Meaning of “Partner” With Laurel, they now have a partner that’s dedicated to thinking like a lawyer, so they don’t have to think like a timekeeper.